Tech Support!


Hey everyone! We have a few things to discuss in regards to the tech support side of things with the release of NIGHT/SHADE: You're the Drug. Some people have had a few video playback issues, while a lot of people have had no problems at all and the game runs like a dream. We've investigated the issues that are popping up and are still looking into the root of the problem. 

We have decided to make a compatibility build to lift some of the memory load from operating systems. Hopefully, this will help with some of the crashes a couple of people have experienced. We suspect the culprit has to do with low memory and CPU capabilities since our game is a bit on the bigger end. We are working to bring the build to you all asap while making sure it works and is a good alternative for people whose operating systems cannot handle the size of the current build.

We are also working on a Linux build!

Video Playback: 
A couple of people have been having issues with video playback and have not been able to see the opening trailer or the small cutscenes that play throughout the game. The opening video is skippable, but the in-game cutscenes are not, which will cause soft locks if the command to play the video isn't executed. Because of this, the game may soft lock for those who cannot see the videos. We are still looking into this issue, and a lot of signs are pointing toward missing codec files on the player's systems. Here are a few things you can try to get the cutscenes to play:

Update/Install ALL video/audio/graphics drivers! Sometimes you'll have to manually go and check your drivers!

Try updating Microsoft Redistributable (for 2022): https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-download...

And installing this codec pack (or any other codecs with H.264): https://codecguide.com/download_k-lite_codec_pack_full.htm

Download and install Windows Media Player, make sure it's set as your default media player, and boot it up at least once before trying to run the game. Make sure after you have downloaded these programs and files that you restart your computer. You can download Windows Media Player here: https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cf...

*We do recommend having at least 1GB of memory available before running the game, just in case., but the more the merrier. We are going to continue working on the compatibility mode for those who may not be able to fix the issues with the solutions above.

We'll be making a tech support FAQ page on our website in the near future and include a submission form for those who may be needing help.

Thank you for your support and your patience while we troubleshoot and get to the bottom of the issues some of you are experiencing. 

You can always email us to help troubleshoot with you and get to the bottom of why your game may not be working correctly: info@nightshadevn.com

Best,
Thrill Switch Games

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